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GENERAL TERMS AND CONDITIONS FOR ACCOUNT OPENING

These general terms and conditions serve as a basis of your banking relationship with Moniepoint Microfinance Bank Limited (“Moniepoint MFB”, “the Bank”, “We”, “Us”), applies to all Accounts (hereinafter defined) opened by you with Moniepoint MFB, and all banking transactions between you (the “Customer”, “Account Holder”, “you”, “I”) and Moniepoint MFB.

By opening an Account with Us, you agree to be bound by these terms and conditions and confirm that you have provided Us with accurate and complete information required to create your Account. We may at any time modify or change these terms and conditions with or without notice to you. All updates or changes to these terms and conditions will be detailed on our website and our mobile application and you will be able to access the latest version of these terms and conditions on these platforms at any given time.

DEFINITIONS

The defined terms used in these terms and conditions shall have the meanings specified in this clause:

Access Code	means either the PIN, password, internet token code, secure message (email and SMS) codes, username, card verification value (CVV) or card verification code (CVC) through which the Account Holder will access the Services;
Account	means a current or savings account or other account variants maintained with the Bank at any of the Bank's branches in Nigeria;
Account Holder	means any person who has subscribed to or uses the Services provided by Moniepoint MFB;
ATM	means an automated teller machine that dispenses cash to or receives cash from Account Holders with the use of a debit card or credit card;
ATM Card	means the credit or debit card used by an Account Holder for processing transactions through the ATM and via the internet;
Business day	means a day (other than a Saturday, Sunday or public holiday declared by the Federal Government of Nigeria) on which banks in Lagos are open for business;
CBN	means Central Bank of Nigeria established pursuant to the Central Bank of Nigeria Act 2007;
Customer	means any person who has subscribed to or uses the Services provided by Moniepoint MFB;
CVC	means card verification code;
CVV	means card verification value;
Invitee	means any person that has been invited by a Referrer to sign up for any of the Bank’s products/services pursuant to a Referrer Program.
KYC	means know your customer, which is a process used by businesses to verify the identity of their clients. The information needed to carry out KYC on Customers shall include but is not limited to: Customer's Name; The reference number of the Customer's valid identification document; Proof of Customer's address; Valid identification document; Business registration document; Customer's Bank Verification Number (BVN); Business name; and Customer's mobile phone number;
Mailing Address	means the Account Holder's mailing address in the Bank's record as updated from time to time;
PIN	means the Account Holder's personal identification number used to carry out transactions;
POS terminal	means the Bank's point of sale terminal;
Qualifying Event	means an event (or a set of events) that must be completed before a Reward will be paid to a Participant. The Qualifying Event would be determined by the Bank in its sole discretion;
Referee	means a person that opts in for a product/service of the Bank pursuant to a Referral Program;
Referral Account	means a specific account that is tied to a Referral Program Participant’s user profile, into which Rewards can be received;
Referral Program	means the Bank’s referral program which allows Referral Program Participants to earn rewards for performing certain actions (as may be specified by the Bank);
Referral Program Period	means the specific timeframe during which a Referral Program will be available;
Referral Program Participant	means any person that participates in a Referral Program in line with the terms of such Referral Program, which may include but not be limited to the Referrer and Referee;
Referrer	means any person that successfully convinces an Invitee to sign up for a product/service of the Bank pursuant to a Referral Program;
Reward	means the cash amount that is paid into the Referral Account of a Referral Program Participant pursuant to a Referral Program;
Secure Message Facility	means the facility within the e-banking service that enables the Account Holder to send electronic messages (e-mail and SMS) to the Bank, including without limitation free-format messages, fixed format messages or instructions to make payments, banker's drafts, etc;
Security Details	means the Account Holder's personal identification number, password or login credentials associated with Account(s) and User Account; and
Services	means the electronic banking services of Moniepoint MFB including ATM and POS services, internet banking, telephone banking and mobile banking, Secure Message Facility, unstructured supplementary service data banking and bills payment services, credit facilities and other digital products and services allowed by applicable laws/regulations.

GENERAL

You confirm that you are at least eighteen (18) years of age or that you are accessing the Services under the supervision of a parent or legal guardian.
If You violate any of these terms and conditions, or otherwise violate an agreement between you and Us, We may terminate your bank Account, User Account, delete your user profile and any information therein and prohibit you from accessing the Services, at any time in our sole discretion, with or without notice, including without limitation if We believe that you are under eighteen (18) years of age.
Moniepoint MFB shall have no obligation to open, create or permit the operation of the requested Account until receipt of all specified requirements for the Account. Moniepoint MFB reserves the right to reject the creation of the Account or close the Account (if in existence) where any information supplied is found to be false, incorrect or misleading.
The objective of establishing a relationship with Moniepoint MFB is to access financial products and/or services that Moniepoint MFB provides to its numerous customers.
Subject to the provision of requisite documentation and information, Moniepoint MFB will manage a bank Account for you and may provide additional services like the banking, savings, credit facilities and other digital services allowed by applicable laws/regulations.
These terms and conditions is a contract between the Account Holder and Moniepoint MFB and outlines the rules and regulations for the provision of the Services.
The Bank reserves the right to decline your Account application, process or receive your payments if you are unable to provide Us with any of the information We require or for any other reason. We are not obliged to inform you of the reason why your application was declined and We will not enter into any correspondence in such circumstances.
The Bank reserves the right to apply restrictions to the Account and make necessary disclosures to appropriate legal, regulatory and tax authorities at any time.
The Bank shall not be held liable for any loss of funds deposited with the Bank due to any future governmental order, law, levy, tax, embargo, moratorium, exchange restriction and all other causes beyond the Bank's control.
You agree that if you are unsure of the meaning of any part of these terms and conditions, you will not hesitate to contact Us for clarification prior to use of the Services.
If you do not agree to these terms and conditions, do not use or access the Services. These terms and conditions are binding and are not subject to any varying terms or conditions, unless as provided by Moniepoint MFB subsequently with or without notice to you.

YOUR RESPONSIBILITIES AND UNDERTAKINGS

The Account Holder agrees to promptly notify the Bank of any subsequent change in any of the Account information supplied.
The Account Holder agrees to maintain the minimum balance and all other conditions applicable to all Accounts and the Bank, at its sole discretion reserves the right to close the Account where the conditions are not maintained or where the Account has been operated illegally or to further a criminal activity.
The Account Holder agrees that unless there is an agreement in writing with the Bank, only tellers sitting across the counters, or the Bank's POS terminal owners are authorized to handle card and cash transactions (as may be applicable). The Account Holder further agrees that the Bank will not be liable for funds handed over to unauthorized staff outside normal banking hours and/or outside the Bank's premises.
The Account Holder hereby undertakes full responsibility for the genuineness, correctness and validity of all endorsements appearing on all funds transfers, orders, bills, notes, negotiable instruments, receipts and other documents deposited in the Account Holder's Account.
The Account Holder agrees to be personally liable for the repayment of any overdraft with interest or obligation arising therefrom or in connection with the Account and the Bank is hereby authorized to debit the Account(s) with all interest, commission and/or other banking charges (including legal charges) incurred in connection with the Account.
The Account Holder agrees to repay any facilities obtained from the Bank as and when due. Where the Account Holder fails to repay the facility as agreed, and the facility becomes delinquent, the Bank shall have the right to report the delinquent facility to the CBN through the Credit Risk Management System (CRMS) or by any other means, and request the CBN to exercise its regulatory power to direct all banks and other financial institutions under its regulatory purview to set-off the Account Holder's indebtedness from any money standing to the credit of the Account Holder in any bank account and from any other financial asset they may be holding for the Account Holder's benefit.
The Account Holder covenants and warrant that the Bank through the CBN shall have the power to set-off any of the Account Holder's indebtedness from all such monies and funds standing to the Account Holder's credit/benefit in any and all such accounts in other banks or from any other financial assets belonging to the Account Holder and in the custody of any such bank.
The Account Holder hereby waives any right of confidentiality whether arising under common law or statute or in any other manner whatsoever and irrevocably agrees not to argue to the contrary before any court of law, tribunal, administrative authority or any other body acting in any judicial or quasi-judicial capacity.
The Account Holder shall not issue instructions without adequate funds in the Account and the Account Holder shall accept all responsibility and liability arising from the issuance of instructions.
The Account Holder agrees to be bound by these and other terms and conditions regulating the operations of the Account(s) and other financial services including but not limited to electronic banking, mobile banking, card services, telephone banking, ATM, and money transfer services.
If an Account Holder is or becomes resident in another country, the Account Holder shall promptly notify the Bank and complete and return to the Bank as soon as reasonably possible any relevant tax or waiver documentation that applies to the Account Holder and/or relevant other country tax or waiver documentation which the Bank may request from time to time.
It is agreed that the Bank shall have the right to modify the nature, conditions and stipulations of these terms and conditions including the rate of interest, commissions and other conditions to any Account by written notice to the Account Holder or by notice posted on the Bank's website, mobile application, or in the Bank's banking hall. Any such amendments shall be effective and binding on the Account Holder from the date of the said notice whether or not the Account Holder actually received the notice.
The Account Holder agrees to accept as due notification, any notice of change in the conditions governing the Account which is sent to the Account Holder's last known address, posted on the Bank's website, mobile application, or in the Bank's banking hall and the Account Holder agrees to be bound by such change.
The Account Holder agrees that as a pre-account opening condition, the Bank is authorised to carry out its due diligence on the Account Holder from the Credit Risk Management System (CRMS) and at least two credit bureaux or such other checks as may be required by any regulatory agencies from time to time and the Account Holder hereby authorizes the Bank to debit its Account(s) for the cost of such checks.
The Account Holder agrees to be absolutely responsible for safe-guarding his/her/it's username, Access Code, passcode, PIN and password and undertakes that he/she/it shall under no circumstance disclose any or all of these to any person.
The Account Holder agrees that Moniepoint MFB is expressly exempted from any liability arising from unauthorized access to his/her/its Account and/ or data as contained in Moniepoint MFB's records via the Services, which arises as a result of the Account Holder's inability and/or otherwise to safeguard his/her/its PIN, passcode, Access Code and/or password and/or failure to completely log out of a computer device or mobile phone leading to an unintended screen display of Account information.
Moniepoint MFB is further relieved of any liability as regards breach of the Account Holder's duty of secrecy arising from his/her/its inability to scrupulously observe and implement the provisions of the clauses contained herein, and/or instances of breach of/or compromise of the Account by hackers and other unauthorized access to the Account.

VERIFYING YOUR IDENTITY

Banking regulations require Us to verify your identity before we open an Account for you. At the very least, you must provide us with an active mobile phone number, profile picture and BVN and any other additional KYC documentation requested from you by Us.
By accepting these Terms and Conditions, you consent to Us using your mobile phone number to obtain data about you from relevant identity management databases, including but not limited to the National Identity Management Commission’s database. Such data may include but shall not be limited to your National Identification Number (NIN) and photograph.
In line with applicable regulations, We conduct due diligence on all Accounts. Based on this, it is your sole responsibility to keep your mailing address, email address, physical address and other contact information up-to-date in your user profile.

ACCOUNT TYPES

Based on the applicable Moniepoint MFB account tier you choose to open, you will be able to fund your Account via bank transfers. Additionally, you will be able to buy airtime, pay bills, make instant transfers, manage your Moniepoint MFB ATM Card and save as you spend.
If you are opening a joint Account with another person, We will ask for relevant KYC information and documents from all parties to the Account. Joint Accounts are operated on the basis of the authority set out in a mandate which We will ask you to complete. Each of you can take or use all the monies in the joint Account. All of you are together and individually responsible for any money owed to Us on the joint Account. We may demand repayment from all joint owners, and any combination of joint Account holders for any money owing on the Account. In legal terms this means that each joint Account holder will have joint and several liabilities. This is generally true even if only one of you puts all the money into the joint Account or if only one of you takes all the money out of the Account.

NOTIFICATIONS

By opening an Account with Moniepoint MFB, you consent to receiving text (SMS), email and push notifications from Us. You agree and understand that these notifications are meant solely for your consumption alone and Moniepoint MFB shall not be held liable for any loss, damage suffered by you as a result of unauthorized access to the notifications sent and received.
By opening the Account, you agree to opt out of the mandatory SMS alerts directed by the CBN in substitution for push notifications. You agree to indemnify Moniepoint MFB against all losses, damages, claims, demands and expenses whatsoever which may be incurred, imposed or suffered by Moniepoint MFB as well as against all actions, proceedings or claims (including attorney's fees) whether civil or criminal, which may be brought against Moniepoint MFB by reason of such notifications.

ELECTRONIC BANKING SERVICES

The Account Holder hereby confirms and agrees that the following terms and conditions shall govern his/her/its electronic banking transactions with Moniepoint MFB:

The Services allows the Account Holder to give the Bank instructions by use of Access Codes via mobile application, secure message (email and SMS) and USSD services for the following purposes of:

Obtaining information regarding the Account Holder's balances at the last date of business with the Bank;
Obtaining information regarding any instrument in clearing, or any credit standing to the Account Holder's account as of the last date of transaction on the Account Holder's Account;
Authorizing the Bank to debit the Account Holder's Account to pay specified utility bills such as telephone bills, electricity bills, water rates and/or any other bills as specified by the Account Holder subject to validity of such bill payment under the Services;
Authorizing the Bank to effect a transfer of funds from the Account Holders' Account to any other account with the Bank or any other bank;
Authorizing the Bank to effect any stop payment order; and
Authorizing the Bank to debit the Account Holders' Account and based on an authorized withdrawal from a Bank issued ATM Card on the Account.

The Bank on its part shall endeavour to carry out the Account Holder's instructions promptly, except in unforeseen situations such as an act of God, occurrence of a force majeure event, system failure and any other causes outside of the Bank's control.
The Account Holder understands that his/her/its Access Code is used to give instructions to the Bank and accordingly undertakes:

That under no circumstance shall the Access Code be disclosed to a third party; and
That in order to avoid a compromise of the Access Code, he/she/it shall not write down the Access Code.

The Account Holder instructs and authorizes the Bank to comply with any instructions given to the Bank through the use of the Services.
Where an Account Holder notifies the Bank of his/her/its intention to change his/her/its Access Code arising from loss of memory of same, or that it has become known to a third party, the Bank shall with the consent of the Account Holder delete same and thereafter, allow the Account Holder to enter a new Access Code PROVIDED that the Bank shall not be responsible for any loss that occurs between the period of such loss of memory of the Access Code or its unauthorized disclosure to a third party and the time a report is duly lodged with the Bank.
The Account Holder shall bear full responsibility for all instructions issued via his/her/its Access Codes. Accordingly, the Bank shall not be liable for any fraudulent, or erroneous instructions received via the Account Holder's Access Codes.
Upon compromise of the Account Holder's Access Code, the Account Holder shall promptly notify the Bank of such compromise.
The Account Holder may be charged an applicable monthly fee and/or usage fee upon signing-on for the Services whether or not the Account Holder utilizes the Services during the period in question.
The Bank shall not be liable for any loss or damage, whether direct or indirect, special, incidental or consequential including but not limited to damages for loss of profits, goodwill, use or other intangible losses arising out of or in connection with the Services or use or inability to use the Services, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation, transmission, computer virus or line or system failure, whether or not the Bank or its representatives thereof were advised of the possibility of such damages.
The Account Holder undertakes:

To, always, provide true, accurate, and up-to-date information about himself/herself/itself as requested by the Bank, and agrees not to misrepresent his/her/its identity or information, which may include user name, password or other Access Codes for such Accounts; and
Not to use the Services for any illegal purpose or for transmission of any material that is unlawful, libelous and obscene and further agrees that the right to use the Services is personal and not assignable or transferable.

In consideration of the Bank providing the Services, specifically by providing the Account Holder with an ATM Card, the Account Holder further agrees:

That where an ATM Card is issued to the Account Holder, the card shall be kept secured always and the PIN, CVV and CVC will not be disclosed to any third party for any reason whatsoever;
That the ATM Card shall only be used for lawful transactions within Nigeria. The ATM Card will have an expiry date and is valid until the last day of the month shown on the ATM Card;
That the ATM Card shall be auto-renewed upon expiration, unless the Account Holder's Account is closed or the ATM Card is revoked;
That all transactions at any ATM, POS terminal or via the internet made with the Account Holder's ATM Card and Access Codes shall be treated as having been authorized by the Account Holder;
That if the Account being accessed via the Account Holder's ATM Card is a joint Account operated by more than one signatory, all transactions carried out on the Account at any ATM, POS terminal or by the internet via the ATM Card and Access Codes shall be treated as having been authorized by all joint holders of the Account;
That when he/she/it uses his/her/its ATM Card for transactions on other transaction channels which are not owned or controlled by Moniepoint MFB, the rules of use of such payment channels shall apply in addition to those of the relevant card scheme rules and the Account Holder agrees to abide by such rules;
That cash withdrawals made with the ATM Card and Access Code shall not exceed the maximum cash withdrawal limit as may be specified by the Bank from time to time;
That cash withdrawals at the ATM shall be deemed to have been concluded at the point when the ATM dispenses cash to the Account Holder via the cash tray. The Bank accepts no liability whatsoever for any subsequent event occurring after cash has been dispensed;
That the ATM Card issued to the Account Holder shall remain the property of the Bank and the Bank in its sole discretion may cancel the ATM Card or request its return at any time;
That the ATM Card will be promptly returned to the Bank on demand and that the ATM may impound the ATM Card at any time if the circumstances so warrant;
That the ATM Card shall expire on the date indicated thereon and may at the discretion of the Bank, be renewed;
That the Bank shall not be liable for any machine malfunction, strike or dispute or any other circumstances affecting the use of the ATM Card where such matters are not within the direct control of the Bank;
That he/her/it shall be liable for all losses arising from use of the ATM Card by any person in possession of same with the Account Holder's consent or as a result of the Account Holder's negligence and/or carelessness;
To be liable for all losses arising from use of the ATM Card by any person having possession of it with the Account Holder's consent or due to the Account Holder's negligence;
That the Bank reserves the right to charge fees and commission and hereby authorizes the Bank to debit the Account for such fees and commissions, as it may deem appropriate for the use of the Services;
That if the ATM Card is lost or stolen, the Account Holder shall promptly make a written report to the Bank at its nearest branch and take necessary steps as the Bank may request to assist in the recovery of the ATM Card. The Account Holder further agrees to be liable for any loss arising from the use of his/her/its ATM Card, PIN, CVV or CVC by any unauthorized person for a period of two (2) Business days after the Bank receives written notification of the loss of the ATM Card from the Account Holder;
Upon the occurrence of loss, theft or misplacement of the ATM Card, the Account Holder shall promptly report such to the Bank and shall obtain a new ATM Card from the Bank at a prescribed fee;
That his/her/its rights under the Services are personal and therefore not assignable or transferable;
That the Bank may vary the terms of providing the Services at any time without seeking the consent of the Account Holder but in accordance with adequate notice being given to the Account Holder as stipulated in these terms and conditions; and
That he/she/it shall activate the ATM Card before leaving the Bank's branch or premises as applicable.

The Bank reserves the right to modify, suspend or discontinue the Services entirely at any time without notice. In order to maintain the security and integrity of the Services. The Bank may also suspend the Account Holder's access to the Services at any time without notice. The Account Holder agrees that the Bank shall not be liable to him/her/it or any third party for any modification or discontinuation of Service.

ALERT (SMS/EMAIL) AND ACCOUNT STATEMENT BANKING SERVICE

The Account Holder confirms and agrees that the use of the Moniepoint MFB alert and statement banking service shall be subject to the following terms and conditions:

The Account Holder hereby accepts responsibility for the confidentiality and security of the alert messages and shall ensure that his/her/its mobile device is kept in safe custody away from unauthorized access;
The Account Holder understands that the alert banking service is an information service which is given after the occurrence of all transactions; messages sent by alerts are therefore presumed and treated as having been authorised by the Account Holder and the Bank shall therefore have no liability whatsoever to the Account Holder;
Where the Account Holder operates a joint Account or an Account with more than one signatory for this Service, all transaction messages shall be treated as having been authorized by the Account Holder(s) and the Bank shall therefore not be liable if it turns out that such transactions were carried out without due authorization;
The Bank shall not be liable for any loss arising from the Account Holder's inability to receive notification messages due to system down time arising from:

Circumstance beyond the Bank's control (i.e strikes and industrial disputes, force majeure events, etc);
System upgrades and maintenance; and
Failure of a mobile network service provider to deliver SMS on time.

The Account Holder agrees to pay the Bank's scale of fees and commission as may be specified from time to time for the provision of the Services. The Account Holder hereby authorizes the Bank to debit his/her/its Account(s) with such fees and commission;
The Account Holder agrees that upon loss, interception, alteration or third-party misuse of any confidential information provided by the Bank as requested by the Account Holder, the Bank shall not be liable for such loss, interception, alteration or third-party misuse;
The Account Holder undertakes that upon loss or theft of his/her/its mobile phone, he/she/it shall immediately report such to the Bank within twenty- four (24) hours of such occurrence for immediate termination of the Service on the affected mobile line;
The Bank shall not be liable for any information that is disclosed to any person due to the negligence or carelessness of the Account Holder;
The Bank reserves the right to terminate this Service at any time with or without notice to the Account Holder if circumstances so warrant;
The Account Holder understands that Account statements can be generated when needed via the Bank's mobile banking application and the Bank may provide a statement on paper or any other durable medium at a frequency agreed to with the Account Holder. This may upon request be sent to the last known recorded address that We hold and will contain details of all transactions that have been carried out on the Account since the previous statement was issued to you;
The Bank may charge a fee for issuance of the statement of Account as requested by the Account Holder;
The Bank shall discontinue sending out statements of Account where the Account has not been used for a while. This will be done to protect the confidentiality of information contained on the Account;
The Account Holder agrees that he/she/it shall review all transactions contained in the statement of Account and shall advise the Bank of any discrepancies observed as soon as possible without undue delay but in any event no later than twelve (12) months after the date of a discrepant transaction;
The Account Holder understand that if there is a need for the Bank to investigate a transaction on his/her/its Account, the Account Holder shall be obligated to cooperate with the Bank and relevant law enforcement agencies if the need arises to involve them;
The Bank may disclose information about the Account Holder and the Account to relevant law enforcement bodies, the courts or other third parties as the Bank may decide in order to prevent or recover losses; and
The statement of Account will show credits when the Bank receives them even if such credits include cheques and other items which are not “cleared” and the Bank reserves the right to refuse to allow the Account Holder draw against these items.

OVERDRAFTS AND OTHER LOANS

This section deals with borrowing through an overdraft. Additional terms and conditions apply to borrowing by other means such as a loan. The form of borrowing and any security required will be agreed between you and Us.
We may cancel any standing orders and direct debits from your Account if your Account becomes overdrawn.
When borrowing is agreed, the interest rate and all the fees and charges payable will be shown in a written notice to you which sets out the terms and condition of the facility.
Unless We have agreed other terms with you in writing, overdrafts will always be repayable on demand.
You will have to pay all costs and fees incurred by Us in connection with negotiation, preparation, investigation, administration, supervision or enforcement of your borrowing, these will include expenses, fees (e.g. legal, security, and valuation fees) stamp duty, taxes and other charges. These costs and fees will be debited from your Account.
We reserve the right to decline a request from you to borrow.

INDEMNITY IN FAVOUR OF MONIEPOINT MFB FOR WEB TRANSACTIONS

The Account Holder has requested that Moniepoint MFB enable his/her/its debit ATM Card for web transactions without restrictions on any website that does not request for PIN, or second level authentication i.e. verified by Visa, secure code or one-time password.

The Account Holder agrees to be solely liable for all consequences that might arise from the use of his/her/its debit ATM Card on various websites that require no pin, OTP or other conditions as determined by the merchant.
The Account Holder undertakes that he/her/it is mindful of the fact that circumstances could arise in the course of the usage of the ATM card that could lead to any loss(es) as a result of exposure of the ATM Card details, card cloning, storage of the ATM Card's details and possible use of the card and the Account Holder's data by unauthorized persons/parties and the carrying out of unauthorized activities using the Account Holders details; and the Account Holder has agreed to execute an indemnity in favour of the Bank against any liability, loss, damage, claim or distress which the Bank may suffer in the course of the transaction.
In consideration of the Bank providing card based transactions to the Account Holder, the Account Holder hereby holds the Bank harmless and unconditionally and fully indemnifies the Bank against any liability, loss, damage, injury, claim or distress which the Bank may suffer as a result of completing the transaction. The Account Holder hereby irrevocably undertakes to truly indemnify the Bank at all times and hold the Bank harmless against any loss, claims, demands, liabilities, actions,costs, damages and in the event of the commencement of any actions, investigations and proceedings, whether civil or criminal, to bear the cost and expenses associated with such action, investigation or proceedings which may be occasioned in consequence of enabling the acceptance of the Account Holder's ATM Card for web transactions for sites that do not request for second level authentication and to pay on demand without contestation or cavil the amount of all resultant charges and the Account Holder waives all rights to contest the amount or nature of claims under this indemnity. To this end, the Account Holder hereby authorizes the Bank to debit his/her/it's Account(s) with the Bank for any such sums that the Bank may pay, expend or lose under the terms of this Indemnity. The Account Holder's obligation herein shall not be reduced by any claim made by the Account Holder against the Bank, its Directors, agents, privies, assigns, successors, employees or any other person whomsoever acting under the Bank's authority. This indemnity shall be continuing security in respect of any and all matters connected to or arising from the Bank processing such transaction(s) and shall be governed by the laws of the Federal Republic of Nigeria.

EMAIL INDEMNITY FOR TRANSACTIONS

The Account Holder has requested that MONIEPOINT MICROFINANCE BANK LIMITED act on the instructions that he/she/it transmits to the Bank by electronic mail (“email”) which appear to have been furnished to the Bank directly or indirectly by the Account Holder to a computer owned by the Bank or otherwise, at any time regarding the operation of the Account Holder's Account and in relation to any business or transaction which he/she/it may have with the Bank or which the Bank may be acting on the Account Holder's behalf;
The Bank has informed me that it is prepared to act on email instructions which purport to emanate from me if it receives a release and Indemnity in the form hereof;
I am prepared to give such release and Indemnity in the manner prescribed below:

Now therefore, I do hereby:

Acknowledge that it is not practicable for the Bank to establish the authenticity of all instructions, messages emailed to the Bank which purport to emanate from me;
Agree that all emailed instructions, mandates, consents, commitments and the likes which purport to emanate from me shall be deemed to have been given by me in the form actually received by the Bank (“purported emailed instructions”) which may as a result of the malfunction of equipment, the distortion of communication links and the like, be different to that intended or sent and I shall be bound thereby;
Waive any rights that I may have or obtain against the Bank arising directly or indirectly from any losses or damages which I may suffer because the Bank acted in accordance with my purported emailed instructions and I agree to indemnify the Bank in respect of any claims, demands or actions made against the Bank or losses or damages suffered by the Bank because it so acted;
Acknowledge that this indemnity shall be applicable even when the purported emailed instructions or facsimile contains any forgery, lack of authority to issue, wrong alteration or other misuse of document or if any transmission detail or information appearing on it are not genuine;
Agree to implement and adhere to any procedure and/or restrictions imposed on me by the Bank from time to time regarding the sending of email instructions to the Bank;
Agree that this release and indemnity will not be an admission of failure by the Bank to impose any or sufficient procedures or restrictions or to ensure that any or all of them are adhered to; and
Agree that the Bank will not be obliged to act on any purported emailed instructions and that it may at any time on written notice sent to me at my contact address or email address above stated withdraw from the arrangements envisaged in this document.

REFERRAL PROGRAM TERMS

If you opt to participate in a Referral Program, the following terms and conditions shall apply:

The Bank may from time to time offer its existing customers on any account plan the opportunity to earn Rewards in the form of cash credited to their Referral Accounts by referring Invitees to sign up for any of the Bank’s products/services or by convincing Referees to perform certain actions on their accounts with the Bank.
All the Invitee will need to do is complete the steps set out in these terms and conditions. Anyone who has received an invitation to the Referral Program directly from us on a banner in the dashboard of the Bank’s mobile banking application (an “In-app Referral Invite”) is eligible to refer someone. We will also send a communication to the email registered with your account with the Bank, setting out everything you need to know about the Referral Program (unless you’ve asked us not to send you marketing emails).
The Referral Program will be available for the Referral Program Period, which shall be set out in the In-app Referral Invite.
Rewards will only be paid if all the Qualifying Events (as specified by the Bank) have met by all Participants during the Referral Program Period. Sometimes an Invitee may have longer than the Referral Program Period to complete the Qualifying Events- if this applies, the specific date will be confirmed in the In-app Referral Invite.
The terms and conditions that apply to each Referral Program are made up of these terms and conditions and the information included in the In-App Referral Invite (the “Referral Program Terms”).
You must comply with the Referral Program Terms and the terms that apply to your account with the Bank at all times when participating in the Referral Program.
Once you receive an In-app Referral Invite as a Referrer, the following steps must be completed:

Invite someone to open an account with the Bank or sign up for any of the Bank’s products/services, by either tapping on the “Refer” button displayed in the referral banner in the dashboard of your mobile banking application, or in the follow up email from the Bank.
Once the step above is completed, a draft message containing your unique referral link will appear. You can customize the message and send it to your Invitee(s).
Each Invitee must successfully complete all of the Qualifying Events in respect of the specific Referral Program for you to be eligible for the applicable Reward.

We will confirm the maximum number of people you can refer as part of the Referral Program in the Inapp Referral Invite. If you refer more people than this, you will not be paid any Reward for these additional Invitees even if they complete the Qualifying Events successfully.
The amount of the Reward is unique to you and it will be paid in Nigerian Naira. All details regarding the amount of the Reward for each referral will be set out in the In-app Referral Invite.
We may also in our sole discretion specify a duration for payment of Rewards as well as the number of times that a Reward can be paid to a Referrer in respect of the same Referee.
Provided that your Referral Account is not restricted or suspended, you shall be permitted to transfer the amounts standing to the credit of your Referral Account into your account with the Bank.
To be eligible for a Reward, you must have an active account with the Bank (meaning that your account is not restricted, suspended, or closed) throughout the Referral Program Period and at the time we are due to award your Referral Account with any Reward(s).
We will confirm in the In-app Referral Invite when you can expect to receive any Reward you are due as part of the Referral Program.
We reserve the right to reverse any Reward(s) credited to your Referral Account or your account with the Bank if we become aware that you have breached these Referral Program Terms. We will consider the reversal of any Reward to have been done with your consent and the payment to have been authorised by you.
If we believe that you have engaged in any fraud or material abuse of the Referral Program, we may also in our sole discretion take any actions we deem fit in the circumstances. For example, it would be a material abuse of the Referral Program to orchestrate a campaign to profiteer from the Referral Program in a way that does not result in genuine and unique new sign-ups to the Bank and/or its products/services, and so in addition to reversing any Reward(s) we may also close your account with the Bank.
We may change, suspend or end the Referral Program earlier than the end of the Referral Program Period if, in our reasonable opinion, the Referral Program is being abused or may negatively affect the Bank’s goodwill or reputation, or due to unforeseen circumstances which may make it impossible for us to continue running the Referral Program. We may suspend or end the Referral Program on an individual or Referral Program-wide basis.
If we need to change, suspend or end the Referral Program before the end of the Referral Program Period, we will try to give you notice through the mobile banking application and/or email. The Bank will not be liable for any loss, whether directly or indirectly suffered where we are unable to continue running the Referral Program as planned. Please contact Support if you believe you qualify for a particular benefit in relation to a Referral Program that has not been awarded to you as a result of early suspension or termination.
By participating in a Referral Program, you confirm that you understand that any Reward may be subject to local income tax in the country of your residence and/or in the local territory where you are tax resident. It is entirely your responsibility to pay any tax which may arise from receiving any Reward. The Bank will bear no liability for any tax obligations which may arise from receiving any Reward as part of a Referral Program.
Any personal data processed or controlled during a Referral Program will be dealt with in line with our privacy policy which can be accessed here- https://moniepoint.com/ng/privacy-policy.

YOUR USER ACCOUNT AND PERSONAL RESPONSIBILITIES AS A USER

To access the Services, you will need to create your own user account on the Bank's internet banking platform and mobile application (“User Account”) and you will be required to login to the User Account.
To set up a User Account, We will request contact information such as, a name, an email address, mailing address and a phone number or unique identifiers such as a, username, password and IP address.
You are responsible for maintaining the confidentiality of your Account and password and for restricting access to your User Account, and you agree to accept responsibility for all activities that occur under your User Account or Access Codes.
We reserve the right to refuse the Services, terminate Accounts, your User Account, terminate your rights to use the Services in our sole discretion.
You shall be responsible for maintaining, updating, completing and safeguarding the confidentiality of your Account and you shall be responsible for all activities that occur on your Account and User Account.
You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with these terms and conditions, We shall have the right to indefinitely suspend or terminate or block access to your Account and User Account.
Any profile that you open with Us is personal to you and you are prohibited from permitting any other person to access or use your Account and User Account.
Any unique identifiers/codes that We give you, remains our property and We can disable, reclaim and reuse these once your User Account is terminated or deactivated for whatever reason by either you or Us, and all your personal information is removed.
You agree to notify Us immediately at [email protected], if you know, suspect or become aware of any unauthorized use of your Account or User Account.
You agree to promptly update your Account and other information, including your email address, applicable KYC documentation, so that We can complete your transactions and contact You as needed.
In order for Us to meet our obligations under these terms and conditions, you hereby agree to Us collecting, storing and updating your personal information.
We are committed to protecting and respecting your privacy. The information you share with Us, including your personal details, profile information, passwords and banking details will be processed by PCI Data Security Standards, to ensure the privacy and security of your Account and User Account. We shall take appropriate measures to ensure personal information is kept confidential and securely stored.
We do not guarantee that the Services, or any content on it is correct, neither do We warrant completeness or accuracy of the Services; nor do We promise to ensure that the Services remains available and kept up to date.
We may suspend or withdraw or restrict the availability of all or any part of the Services for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

CLOSING AN ACCOUNT

You can close your Account for any reason, at any time and at no cost to you, provided that you (a). provide us with at least thirty (30) days prior written notice of your intention to close your Account; (b).repay all sums due and owing to the Bank by you (inclusive of but not limited to: card transaction fees, principal sum and interest on loans and advances granted to you by the Bank, fees on drawn cheques, and commissions).
You understand that your right to close your Account is subject to the absence of any restraining judicial or quasi-judicial order, or mandate from any regulatory or law enforcement agency, or any irrevocable undertaking previously issued by you, prohibiting the closure of your Account.
You understand that upon closure of your Account, you will not be able to access any Moniepoint MFB product/service. If you would like to close your Account, please get in touch with Us. You will however remain liable for any obligations related to your Account with Us (even after your Account has been closed).
You agree that where legally permissible, upon giving you seven (7) days prior written notice, We shall have the sole right to close, suspend, freeze, or limit access to your Account without any liability and for any reason, inclusive of but not limited to if:

The information We obtain from you does not comply with regulatory requirements;
You do not meet, or are in breach of these terms and condition;
You create risk or possible legal exposure for the Bank;
There is reasonable suspicion of fraud involving you or your Account;
We are required to do so by law; or
There is a report of, or our investigations reveal that you have engaged in any fraudulent or suspicious activity.

Following the closure of your Account, and after making requisite deductions to cover applicable taxes, charges and fees, We will return any amount standing to your credit in your Account by one of the following methods: (a) by issuing a manager’s cheque in your name and depositing the same for pick-up at the Bank’s branch/office in the location where your Account was domiciled prior to such account closure, or (b) by transferring the amount to a bank account nominated by you in writing.
You understand that the Bank shall have the sole right to discontinue any of its products under which your Account is operated for any reason. In such an instance, the Bank may, at its sole discretion, exercise its right to close your Account by providing you with thirty (30) days prior written notice or if permitted by you, issue an alternative account to you under any other product of the Bank which it deems suitable, and transfer your existing funds to such alternative account.
Pursuant to the provisions of clauses 14.1 to 14.6 above, you hereby agree that the closure of your Account shall be effective and binding from the date of such notice of closure communicated by the Bank to you. You hereby irrevocably waive any rights (whether in contract, tort, or otherwise) which you may have against the Bank as a result of such closure of your Account. Furthermore, you agree to indemnify the Bank for all costs, charges, losses, fines, penalties or legal fees incurred or suffered by the Bank in defending any claim or action filed by you or any third party in connection with the closure of your Account by the Bank.

DORMANT ACCOUNTS

We consider that an Account is dormant if no activity (other than interest and charges) has taken place on such Account for a continuous period of six (6) months. To reopen such an Account, you agree and accept that you shall submit fresh identification and KYC documents in line with our request.
When an Account becomes dormant, We may write to you to ascertain if the Account is still required and to obtain written confirmation from you of your mailing address (if provided already in our records). Where no response is received from you, for security reasons, We may close the Account and hold the funds in a suspense account pending receipt of instructions from you.

HANDLING PERSONAL INFORMATION

We shall collect, use, manage and share your personal information in accordance with our privacy policy which can be accessed here- https://moniepoint.com/ng/privacy-policy.
We will retain information about you after the closure of your Account, if the banking relationship has been terminated, or if your Account opening application is declined or abandoned, for as long as permitted for legal, regulatory, fraud prevention and legitimate business purposes.
Where you provide personal and financial information relating to others (e.g. minors, dependants or joint account holders) for the purpose of opening or administering your Account, you confirm that you have their consent or are otherwise entitled to provide this information to Us and for Us to use it in accordance with these terms and conditions.
Where a banker's reference is requested, we will make sure that We have your written approval before We provide same (to the extent legally permissible).
We may share information with persons acting as our agents who have agreed to keep your personal information strictly confidential.

LIMITATION OF LIABILITY

Under no circumstance will Moniepoint MFB be liable for any damages, including without limitation direct or indirect, special, incidental or consequential damages, losses or expenses arising in connection with its products, the Services or use thereof or inability to use same by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay on operation, transmission, computer virus or line or system failure even if Moniepoint MFB or its representatives have been advised on the possibility of such damages, losses or expenses. Your use of hyperlinks to other internet resources are at your risk.
Moniepoint MFB shall not be liable for any:

damages (regardless of their nature) for any delay or failure by you to perform your obligations under these terms and conditions;
damages due to any cause beyond MoniepointMFB's reasonable control;
claim made a subject of a legal proceeding against Moniepoint MFB more than one (1) year after any such cause of action first arose; and/or
actions or inactions not directly attributable to Moniepoint MFB.

Moniepoint MFB shall not be liable for any delay, failure, breakdown, damage, loss, costs, claim, penalty, fine or expense arising from:

use of any of Moniepoint MFB's products or the Services by you otherwise than in accordance with Moniepoint MFB's directions and/or these terms and conditions; and
the actions or omissions of any telecommunications authority or a supplier of telecommunications services.

Notwithstanding any other provision of these terms and conditions, the aggregate liability of Moniepoint MFB for default resulting in direct loss to you whether under contract law, tort law, warranty or otherwise shall in no event exceed the transaction fees that has accrued to Moniepoint MFB from you pursuant to these terms and conditions, in the one (1) month period preceding the date such claim first arises. The provisions of this clause shall survive the termination and expiry of these terms and conditions. The limit of liability provisions in these terms and conditions apply irrespective of the number of claims.
Copyright in any proprietary information relating to any product/service that is offered by Moniepoint MFB, including the screens displaying the pages and the information and material therein are owned by Moniepoint MFB.
Moniepoint MFB shall not be responsible for any electronic virus or viruses that you may encounter in the course of making use of any product or the Services that Moniepoint MFB provides.
Moniepoint MFB makes no warranty that:

Any of its products, or the Services will meet your requirements;
Any of its product, or the Services will be uninterrupted, timely, secure, or error free;
The results that may be obtained from the use of any of its products or the Services will be accurate or reliable;
The quality of any products, the Services, information or other material purchased or obtained from the use of any of its products, or the Services will be accurate or reliable;
The quality of any its products, the Services, information or other material purchased or obtained from any of its products, the Services will meet your expectations; and
Any errors in any technology will be corrected without obligation on the part of Moniepoint MFB.

RIGHT OF LIEN AND SET-OFF

Nothing in these terms and conditions shall be deemed as a waiver or prohibition of Moniepoint MFB's rights of banker's lien or set-off.
In addition to any other general lien or similar right to which We may be entitled by law, We may at any time and without notice to you, combine or consolidate all or any of your Accounts with any liabilities to Us and set off or transfer any sum(s) standing to the credit of any one or more of such Accounts in or towards the satisfaction of your liabilities to Us on any other Account or in any other respect, whether such liabilities be contingent, primary or collateral, several or joint. Furthermore, by accepting these terms and conditions, if you access any credit facility from Us, you covenant to repay such credit facility as and when due. In the event that you fail to repay any credit facility as agreed and the credit facility becomes delinquent, We shall have the right to report the delinquent credit facility to the CBN through the Credit Risk Management System (CRMS) or by any other means, and request the CBN to exercise its regulatory power to direct all banks and other financial institutions under its regulatory purview to set-off your indebtedness from any money standing to your credit in any bank account and from any other financial assets they may be holding for your benefit. You covenant and warrant that We shall have the power to set-off your indebtedness under any credit facility that you obtain from Us from all such monies and funds standing to your credit/benefit in any and all such accounts or from any other financial assets belonging to you and in the custody of any such bank or financial institution. You hereby waive any right of confidentiality whether arising under common law or statute or in any other manner whatsoever and irrevocably agree that you shall not argue to the contrary before any court of law, tribunal, administrative authority or any other body acting in any judicial or quasi-judicial capacity.

CLAIMS

Where notice of a court process or a court order against you or your Account is received (or, where such court process or court order involves a joint Account, or any other Account connected to you), We may not allow withdrawals or transfers from your Account until the legal process comes to an end. Any court order or court judgment will not prevent Us from using any right of set-off We may have (using money which We hold for you, or which is due from you, to pay debts owed to Us) or enforcing any other ‘security interest' (a right over anything of interest which We can take if debts are not paid). You are responsible and shall indemnify Moniepoint MFB for any losses, costs or expenses incurred as a direct result of any dispute or legal action between you and a third party involving your Account (including, without limitation, where the Bank is dragged or included in a suit as a result of rendering the Services to you).
Where any third party makes a claim for any of the funds in your Account (for example, if someone takes legal action to recover funds, they believe you owe to them), or if we are informed or believe that there is a dispute involving a third party who owns or controls funds in the Account, we may:

Put a post no debit on your Account in line with any law, regulation, court process, court order or regulatory directive and refuse to pay out any funds until we are satisfied that the dispute has ended;
Send the funds to the person who we have good reason to believe is legally entitled to them either by mutual consent of parties or a Court Order;
Continue to rely on the current records We hold about you;
Apply for a court order; or
Take any other action We feel is necessary to protect Moniepoint MFB.

Where We act in accordance with the preceding paragraphs, We shall not be liable to you for taking any of the steps stated therein.

PROHIBITION OF ILLEGAL, FRAUDULENT AND CRYPTOCURRENCY TRANSACTIONS

You agree to use your Account solely for lawful purposes and in compliance with all applicable laws and regulations.
You also agree not to use your Account to engage in money laundering, terrorist financing or any other illegal activity.
You acknowledge that Moniepoint MFB is required to comply with all extant laws in Nigeria, including the rules, regulations, guidelines, circulars and letters issued by the CBN and other regulatory bodies from time to time. In compliance with applicable laws/regulations/guidelines, Moniepoint MFB does not deal in cryptocurrencies and does not facilitate payments for cryptocurrency transactions and other related transactions. You, therefore, confirm that you will not use your Account to deal in, trade, transact or receive any payments relating to cryptocurrencies or any other virtual assets.
You acknowledge that Moniepoint MFB is obligated to comply with various anti-money laundering (AML) and KYC regulations. You agree to provide accurate and up-to-date information as requested by Moniepoint MFB to facilitate compliance with these regulations.
You consent to Moniepoint MFB monitoring transactions on your Account for any suspicious or potentially illegal activity. This may include, but is not limited to, the monitoring of large or unusual transactions.
You consent to Moniepoint MFB applying restrictions on your Account and reporting to relevant law enforcement agencies, including the Economic and Financial Crimes Commission, the Nigerian Financial Intelligence Unit, the Nigerian Police Force, etc., if a fraudulent or erroneous activity is associated with the operation of your Account, if you engage in any actual or suspected cryptocurrency transaction or if you breach any of the provisions of these terms and conditions.
You consent to Moniepoint MFB reporting to the Nigeria Inter-Bank Settlement Systems Plc and CBN if a fraudulent activity is associated with the operation of your Account or if you engage in any actual or suspected cryptocurrency transaction.
You agree to promptly report any suspicious activity or transactions involving your Account to Moniepoint MFB, subject to the requirements of applicable laws
You acknowledge that a breach of these terms and conditions may result in Moniepoint MFB suspending or terminating the banking relationship and closing your Account. You also acknowledge that a breach of these terms and conditions may result in a legal action being commenced against you.
You agree to indemnify and hold harmless Moniepoint MFB and its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising out of or related to your breach of these terms and conditions or any unlawful activity associated with your Account.
As a bank, We are required to comply with international sanction laws and regulations issued by the United States of America’s Office of Foreign Assets Control (OFAC), European Union (EU), United Nations (UN), the United Kingdom’s Treasury (HMT) as well as local laws and regulations applicable to banks, including those issued by the CBN. Therefore, We reserve the right to terminate our banking relationship and close your Account without incurring any liability. We are also under no obligation to make any payment under, or otherwise to open an Account for you if you violate any OFAC, EU, UN and HTM sanctions or if you or your Account is involved with any person (natural, corporate or governmental) listed in the OFAC, EU, UN, HMT or local sanctions lists, or any involvement by or nexus with Cuba, Sudan, North Korea, Iran or Myanmar or such other countries as may be included from time to time in the sanctions list, or any of their governmental agencies.

FORCE MAJEURE
1. Moniepoint MFB shall not be in breach of these terms and conditions or otherwise liable for any failure or delay in the performance of any obligation to you if such delay or failure results from events, circumstances or causes beyond our reasonable control. The time for performance of such obligation shall be extended accordingly.
GOVERNING LAW AND DISPUTE RESOLUTION
1. These terms and conditions shall be governed by the laws of the Federal Republic of Nigeria.
2. Accordingly, any dispute arising out of or in connection with the interpretation of the provisions of these Terms and Conditions shall be resolved by mutual consultation and negotiation between the Parties.
3. Where a dispute is not resolved within ten (10) days, the dispute shall be referred to mediation at the Lagos State Multidoor Courthouse (“LMDC”), and such mediation shall be conducted in accordance with the Arbitration and Mediation Act 2023 and LMDC rules.
4. The mediation shall be conducted by a sole mediator appointed by a consensus of the Parties hereto, or failing such consensus, by the Chief Judge of Lagos State, Nigeria.
5. This clause shall not preclude either Party from obtaining interim reliefs on an urgent basis from a court of competent jurisdiction pending the decision of the mediator.
6. The mediator may, in any dispute in which any matter of a technical or financial nature is relevant, appoint an assessor having the requisite experience to assist the mediator in the mediation process.
7. The provisions of this clause:
MISCELLANEOUS

By accepting and agreeing to these terms and conditions, you represent that:

By reason of the fact that some of the Services are available as an online service, you understand that your consent to these terms and conditions, our privacy policy will be in the form of an electronic consent; and
You have read and understand this consent to use electronic signatures and to receive communications electronically.

Assigning or sub-contracting any of your rights or obligations under these terms and conditions to any third party is prohibited unless agreed upon in writing by Us.
We reserve the right to transfer, assign or sub-contract the benefit of the whole or part of any of our rights or obligations under these terms and conditions to any third party.
English language shall be our primary language of communication with you. We may use emojis or colloquialisms, but We will always communicate with you in English.
If you have any questions about your relationship with Moniepoint MFB, you can contact us via: [email protected].
We may at our sole discretion, change these terms and conditions (including our charges and interest rates) and introduce changes to and charges for our products and the Services at any time. The necessity for a notice to you shall depend on the nature of change or amendment being made to these terms and conditions.
Some of these terms and conditions are premised on anticipated regulatory/legal requirements that may be amended subsequently. If any of these terms and conditions turn out to be inconsistent with a regulatory amendment, we will treat that condition as if it were consistent. We will make any changes to the conditions to reflect the requirement by applicable laws/regulations.
We may contact you by post, telephone, email, via whatsapp or via our social media handles (which in these terms and conditions includes the internet and any form of electronic message made by any type of electronic device) using the latest address, telephone number, social media handles, or email address you have supplied.
You may telephone us during normal business hours to request for information about your Account. We reserve the right not to disclose any information until we are satisfied that you have been satisfactorily identified.
We may record or monitor telephone calls and monitor other electronic communications (including emails) between us so that We can check instructions and make sure that We are meeting our service standards.
In the event of a joint Account, the address provided by either party to such joint Account or, in the case of a joint Account while opening same, shall be used for all communications to such joint Account owners.
It is your obligation to notify the Bank as soon as possible of any changes to your name, telephone number, whatsapp user name, residential address (and appropriate updated address verification) and email address and ensure that all information held about you is up to date. You must do this by writing to your account domicile office.
If you do not inform Us promptly of a change to your details, the security of your information could be put at risk as We will continue to send information to you at the last known address and or all medium supplied to us.
If you do not tell us about a change of address and, as a result, post is returned to us, we may restrict your Account until We receive satisfactory proof of your new address.
By choosing to proceed, you agree that you understand that you are opening an Account with Moniepoint MFB and that all the information you have supplied is for this purpose. You agree to abide by these terms and conditions, which govern our operations. You also agree that all information that you have supplied is true and correct.
By opening an Account with Us, you consent to our carrying out regular identity and fraud prevention checks on you and your Account.
Finally, you agree to indemnify MoniepointMFB for any loss, claim, liability or damage that We may suffer or incur as a result of any false information or error in any information you have supplied.

I/We have read and understand the above stated terms and conditions. I/We accept and agree to be bound by the above stated terms and conditions including those excluding/limiting the Bank’s liability.

Last Updated: 8th August, 2024

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GENERAL TERMS AND CONDITIONS FOR ACCOUNT OPENING