Question 1

Will I be affected as an existing customer?

Accepted Answer

As an existing customer, you can enable the USSD channel from your mobile or web applications via settings. You will need to authorise this action using your user PIN.

Question 2

How much would it cost to use USSD?

Accepted Answer

Dialing the Moniepoint USSD code *5573# doesn't cost anything.

Question 3

What are the short codes for all services on USSD?

Accepted Answer

You can either access the specific flow by dialing the main USSD code *5573# and selecting the relevant flow from the main menu or dial a slightly extended code that can directly lead you to the needed flow.

Question 4

Can I accept transfers with my Moniepoint POS terminal?

Accepted Answer

The various USSD functions and their limits include; Transfer Single limit: 20,000, Transfer daily cumulative limit: 100,000, Airtime single and daily limit: 10,000, Data single and daily limit: 10,000

Question 5

Will everyone with my phone have access to my private information?

Accepted Answer

No, any sensitive operation (seeing the balance, performing any kind of transaction, changing the user PIN, etc.) will need to be authorised through the user PIN.

Question 6

What if I see a message telling me that the channel is not enabled after trying to dial the USSD code?

Accepted Answer

The channel can be enabled from either the mobile application (business or personal) or the web app.

Question 7

Can I disable the USSD channel after enabling it?

Accepted Answer

Yes, you can always enable/disable the channel from the settings pages in the personal & business applications and on the web application.

Question 8

What if I see a message telling me that I don't have a moniepoint account even though I do?

Accepted Answer

Make sure you dial the USSD code from your registered mobile number with your account; this could happen when you dial the USSD code from an unregistered mobile number.

Question 9

What if I don't see all my moniepoint accounts in the list of accounts?

Accepted Answer

If you have chosen to use a different phone number during your onboarding process from business to personal or vice versa, that will affect the accounts you see when use the phone number to dial the USSD code.

Question 10

Can I block my own account(s)?

Accepted Answer

Yes, you can by dialing the USSD code *5573*911# from your phone number and choosing the "Stop Debit transactions" and then "for yourself" options, which will prompt you to enter your user PIN. If verified successfully, it will block all your moniepoint accounts (business, personal, and business owner accounts).

Question 11

What if my phone was stolen, and I don't have access to the SIM?

Accepted Answer

You can still block your account(s) if you have a friend/family member with access to the Moniepoint USSD channel. All you/they have to do is dial the same USSD code *5573*911#, choosing the "Stop Debit transactions" and "for others" options, then provide the phone number or account number of the intended user whose accounts are to be blocked. You/they will be asked to provide the user PIN for the account(s) owner, not the owner of the channel(phone). If verified successfully, this will block all your Moniepoint accounts (business, personal, and business owner accounts).

Question 12

Can I unblock my account(s)?

Accepted Answer

At any point the user who blocked the account(s) (whether they were their own accounts or others) is the only user who can unblock the accounts.

Question 13

Can I open a new Moniepoint account using USSD?

Accepted Answer

Not at the moment, but this feature will be available soon.

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