You know that moment when you suddenly can’t find your phone or card? Maybe you misplaced it in a ‘keke’, or it got stolen. Before you even recover from the shock, your mind is already racing: “My money? What if they wipe out my account?”

Heart-stopping moments like this are exactly why Moniepoint created an emergency USSD feature. By dialling *5573*911#, you can block your account or card instantly, with your registered phone number or any phone number at that. This means you can act fast and keep your money safe.

How to Block Your Account via USSD Using a Third-party Phone Number

You might be wondering, "how do i block my Moniepoint account?" Follow these steps to block your account using another phone number instantly:

Step 1: Dial *5573*911# on your phone

Step 2: Choose the "block account option", then select "stop debit transactions"

Step 3: Input the phone number or account number linked to the account you want to block.

Step 4: Confirm with your PIN

Step 5: You’ll see this confirmation message:

 “Your Moniepoint account(s) have been successfully blocked.”

How to Block Your Card via USSD using a Third-party Phone Number

How about, "how do i block my ATM card?" Easily do so with a third-party phone number via the following steps:

Step 1: Dial *5573*911# on your phone and select Card Menu.

Step 2: Choose the "Block card" option, then select "Block all cards."

Step 3: Input the phone number or account number linked to the card(s) you want to block.

Step 4: Confirm with Your PIN

Step 5: You’ll see this confirmation message:

 “Your Moniepoint card(s) have been successfully blocked.”

FAQs

1. Can I unblock my account or card with someone else’s number?

Yes. You can unblock your account or card using someone else’s number  5573911#. Just follow the prompts to complete the process.

2.  Can I unblock my account or card with my registered phone number?

Yes. You can unblock your account or card yourself using your registered phone number. by dialling 5573911#. Just follow the prompts to complete the process.

2. What actions can I carry out with Moniepoint USSD banking feature?

With the USSD banking code (*5573#), you can do a lot more than just block your account or card. You can:

• Transfer money

• Buy airtime or data

• Check your account balance

• Pay bills

• Block or unblock your account/card instantly

3. What should I check if my USSD code doesn’t work??

 Sometimes a USSD session may not complete successfully. Here are a few things you can check:

• PIN Entry: If the PIN entered isn’t correct, the session will end after one attempt. You’ll see this prompt: “Incorrect PIN. Please try again or contact our Support team.”

• Account Linking: If the phone number or account number entered isn’t linked to a Moniepoint account, you’ll see: “We couldn't process your request. Try again or contact support if the issue persists.”

• PIN and Account Match: If your phone number or account number exists but the PIN doesn’t match, you’ll also see: “Incorrect PIN. Please try again or contact our Support team.”

4. Can I disable the USSD channel after enabling it?

Yes, you can. You have full control over your USSD banking access. At any time, you can disable or re-enable it by going to the Settings page in your Moniepoint Personal or Business app (or via the web application) and toggle the USSD banking option on or off as needed.