Solving problems barely sounds like the most fun thing to do. But little else is as exciting for someone like me, who grew up fixing things. From starting out in electrical engineering to exploring a career in tech, here’s how I found myself at Moniepoint - solving problems for people using our products to power their dreams.

A little about how I got here

If you’re one of those people who read other career stories and think, “Well, good for you that you already knew what you wanted to become from a child; I figured mine along the way…”, then welcome. You and me both. Although I would not consider myself someone who is totally clueless, I didn’t think I would be in tech. I mean, how many homes knew “tech” to be what it is today at the time? 

As a child, I always wanted to fix things. I grew up in a family of 5 girls. And believe me when I say my dad had no intention of leaving any stone unturned (or any wire uncovered in this case). He taught us all the “handy jobs” that were referred to as boys' jobs. As a teenager, I could change tyres, fix electricals in the house, service generators, name it (lol).

By the time I was applying to a university, I already knew that I wanted to have a career that had to do with fixing problems, so I went for mechanical engineering. 

Engineering school, and a career detour.

As excited as I was to study mechanical engineering, I began to have a change of heart as I went along with it. By the time I graduated from Ambrose Ali University in 2016, I already knew I wouldn’t be an electrical engineer professionally.

But what then? I still had my urge to solve problems. I just wanted to do it in a different way. As someone who liked to read a lot, I could already see that tech was the “now” of Nigeria. And it was the surest way problems were being solved. I started taking online courses, watching YouTube videos, and attending conferences. I consumed everything I could about tech and started applying for jobs.

Five months after graduating, I got my first job in tech. I worked with Fintrak Software Limited as a three-year graduate trainee, shuffling departments until I found the one that aligned the most with my problem-solving skills - Application Support.

Today, I work with Moniepoint as a technical support engineer. 

What it’s like working as a technical support engineer.

So, yes, I’m fixing problems for the customer. But what does this look like? And how do I make this happen in collaboration with other teams like customer support and product engineering?

On a daily basis, my responsibilities involve monitoring various services, including onboarding and front office services, to ensure there are no impediments that could hinder customers’ experiences. Additionally, I provide support to customers through the customer support team, addressing issues ranging from onboarding difficulties for business owners to KYC upgrade issues. Ultimately, I aim to ensure customer satisfaction and smooth utilisation of our services.

Every time I fix an issue for a customer, I still get that joy I got as a kid from checking what was wrong with a fan and telling my dad the problem so it could be fixed - only on a higher level. 

Collaborating with other teams

The customer support personnel is typically the first point of contact with a customer who has an issue. The goal is first to find out what the customer needs and manage their expectations as we work to resolve the issues they may be having.  Some of these issues can easily be resolved by guiding the customer to take the right steps; some are technical corrections that need to be made. This is where we usually come in.

The customer support personnel escalates the issue to me, the technical support engineer, to fix it. I examine the customer records and technical logs to diagnose and resolve the problem. I take my time to breakdown the problems and solve them step by step. Once I’ve resolved it, I  inform the customer support personnel, who relate to the customer.

Why Moniepoint?

Three years ago, I didn’t know or hear much about Moniepoint. But now, I don’t even have to explain for people to recognise where I work. The impact we have had in helping businesses is very visible, and when I was applying, I just knew I wanted to be a part of it.

I have a personal story of a friend whose parents were struggling with bank issues for their business. They would have cases where alerts were not dropping on time, or they could not reconcile daily transactions seamlessly. When they opened a business banking account with us, that story changed. She calls me randomly to sing our praises, and I feel proud to be here.

And it’s not just about our impact externally. Before joining, I had heard stories of staff highlighting the culture, and I was curious (I mean, people lie about these things). But I’m here now, and I can attest to the fact that everyone is respectful of each other. The fact that I know my ideas are heard and implemented is also something I feel good about, and I’m excited to be a part of this team.

If you love solving problems like I do, then you should absolutely join us. Visit to find your path to us.https://moniepoint.com/careers