How To Request A Refund

When dealing with money, the need to request a refund is bound to occur.

With this in mind, Moniepoint has made the process easy and seamless.

To request a refund, you need to 

• Login to your front office portal – ( atm.moniepoint.com or https://v2.mab.console.teamapt.com/login)
• Select transactions and then select the transaction you intend to dispute for a refund
• Click on request a refund.

Reversals typically occur within 24hrs-48hrs working hours. If, by any chance, you are unable to get a reversal within the set period, kindly visit the bank to fill out a dispense error form.