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People

May 30, 2025

4 mins read

From customer support to legal: Adaeze’s journey at Moniepoint

by Jokotola Edu

When I scheduled my first call with Adaeze, I wasn’t sure what to expect. A fellow DreamMaker, who shall not be named, had told me she’d be a great person to speak to. She’d been promoted a couple of months earlier, so I was curious to hear her story. And since I’m always looking for inspiring stories, I followed the lead.

What I didn’t expect was how quickly we connected. We laughed like old friends, and honestly, I didn’t want the call to end. I’d even googled her beforehand, as one does, and found a photo of her in a legal wig. She looked so sure of herself, like someone who always knew she wanted to be a lawyer.

But that wasn’t the story at all.

Starting From the Frontlines

Adaeze’s journey at Moniepoint didn’t begin with law. Her first role was in Customer Support.

“I wasn’t doing legal work, but I needed to start somewhere,” she said. “I wanted to work. I wanted to grow.”

And grow, she did.

“Customer Support was intense,” she added. “You’re at the forefront, dealing with customers daily, putting your best foot forward no matter what. I’ve always considered myself empathetic, but this took it to another level.”

Those nine months on the team gave her a front-row seat to how Moniepoint works. So when a Legal intern role opened up, she took the leap. She was the most junior person on the team, but she came prepared.

“I always had my little black notebook with me. I wrote everything down. I didn’t want to miss anything.”

Making the move to Legal

Her transition was smoother than most. She already understood the company and had great relationships across teams, especially with her former colleagues in Customer Support.

“If I needed context or had to speak to a business manager, I knew exactly who to reach out to before making any decisions,” she said.

One of her biggest lessons? Ask questions. Always.

“Even if it feels dumb, just ask. That’s how I learn. I had to let go of my insecurities and impostor syndrome. Asking now means I’ll know what to do next time.”

Now, Adaeze works in litigation. While she doesn’t go to court herself, she handles fraud-related issues, court orders, and customer restrictions.

“I ran from numbers in secondary school,” she laughed. “Now I deal with transactions and statements every day. At least I’m not solving algebraic equations!”

Her work involves reviewing documents, digging into cases, and collaborating with teams across the company. And her impact is clear.

“I care about my work,” she said. “I want to protect the company. It feels good to know I’m doing something meaningful.”

A well-earned promotion

That impact didn’t go unnoticed. A few months ago, Adaeze was promoted.

“When I found out, I texted Temitope. I couldn’t believe it! I also called my family and told them we have been promoted!”. Temitope is a backend engineer here at Moniepoint and the person from whom Adaeze first heard about us.

She celebrated with good food and lots of joy.

“It meant a lot. It showed me that the work I was doing was valued. I’m excited about the new responsibilities, and I know I’m up to the challenge.”

More than anything, she’s grateful to be in a role that stretches her, surrounded by teammates who support her.

“I’ve grown so much in such a short time. I’m always learning. I still carry my black book around and write everything down. It helps me stay sharp.”

What’s next?

Outside work, Adaeze sometimes likes to get hands-on. She used to make beaded bags and stocked them at her grandma’s shop. “Would I do it again? Hmm. It took me two weeks to finish one bag. It was nice, but no, thank you,” she laughed.

These days, her focus is on learning, growing, and making an impact, right where she is.

So if you’ve been wondering whether you’re ready for a bigger challenge, Adaeze’s story is your nudge: Ask questions, show up with your notebook, and go for it. Click here to visit our careers page and get started.

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